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A Guide to the Conveyancing Process

At UK Moneyman we understand that the conveyancing process of purchasing, selling & remortgaging a property can be daunting and to make you aware of the process we have put together this helpful guide.

Once your property has been found and the offer is accepted you can start the conveyancing process.

Returning the Welcome Pack From the Conveyancer

Your conveyancer will send you a Welcome Pack either via email or post. It is important to understand that until the Welcome Pack is returned, your conveyancer cannot start acting on your behalf and the process cannot begin.

Seller Solicitors

Searches cannot be ordered until the Welcome Pack is returned, and the seller’s conveyancer has sent your conveyancer the draft contracts including the plans.

Once they have been returned the conveyancer can move to the next part of the process. At this time, you will be asked for a case opening fee from your conveyancer which is usually £200 – £300 dependent on the conveyancer.

Mortgage Offer

Your conveyancer will receive the Mortgage Offer in writing from the mortgage lender. It is now common practice for conveyancers not to order the searches until the mortgage offer is received.

This is for your protection because if the mortgage offer collapses after the searches have been ordered, you might be liable for the search costs.


Searches on the property and the surrounding area are required to ensure there are no issues. Many of the searches are relatively quick to be returned, however the Local Authority Search can take some time to complete.

They average around 15 -45 days to complete. A considerable amount of the local authorities say that searches can be done in 5 working days, however in our experience this is not usually the case.

Raising & Receiving Enquiries

Once the searches are returned your conveyancer will raise enquiries with the seller’s solicitors to check that the property is not subject to any restrictions.

Once the enquiries have been raised your conveyancer will have to wait until they are received. It is also worth noting that this process may be repeated more than once to enable your conveyancer, who is working on your behalf, to be satisfied.


Once the searches and enquiries have been satisfied you will be sent all the contracts, which will need to be signed and returned to the conveyancer.

Exchange & Completion

Once contracts have been signed and returned, dates can be set for completion and exchange. Once completed you can collect your keys from the estate agent.

In this document we have tried to be as thorough as possible, however no case is the same and therefore all timescales above are subject to the individual circumstances of your own case.

This document is aimed only as a guide to the conveyancing process.

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Thank you for choosing UK Moneyman. We hope you have been happy with the service provided by our team. 

We pride ourselves on our customer service levels and aim to make you feel like a valued customer for many years to come. 

Please find below important information about your new mortgage:

Your first mortgage payment

How and when your first mortgage payment is made can vary significantly between lenders. 

Your first mortgage payment will usually be on a “pro-rata” basis. As a rule, your mortgage lender will either send you a letter, text message or email with the amount and date of your first payment. 

They often give you a few days’ notice before the direct debit is due. Everything settles down in month 2 and your payment will be as per your mortgage offer.

Your free mortgage monitoring service

As a valued customer, we will review your mortgage daily with our mortgage monitor service Dashly. We will let you know when there is a better deal available for you to switch to. 

You will receive a monthly email from us with your estimated mortgage balance, property value and it’ll let you know whether you’re still on the best deal.   

If you receive a new deal directly from the bank, please take advantage of our free, no-obligation remortgage appointment for your Advisor to compare this to other deals that are available to you elsewhere. 

Please note, that a product transfer with your current mortgage lender may not be the cheapest deal. If it is, we will let you know and can perform the switch on your behalf.

Importance of an insurance review

If we haven’t arranged your protection policies alongside your mortgage already, please consider asking us for a no-obligation recommendation. 

If you have taken a mortgage for the first time, increased your mortgage borrowing or extended the term of your mortgage it is important that you review your personal and family insurances. 

We can provide individual and family protection solutions, including, life insurance, critical illness and income protection insurance. 

Also, if you are self-employed or receive very little or no employer benefits, we can help.

Happy with our service?

If you found our service helpful and you would recommend us to your friends and family, we would greatly appreciate it if you left us a review.

We love hearing feedback from our customers and we love seeing how we have been able to help them!

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Keeping you up to date with the mortgage market

If you want to keep up to date with the mortgage market, make sure to follow our social channels.

We regularly post explanation videos, the latest news in the market, tips and jargon-free advice; just to make sure that you’re kept in the loop!

Feel free to check out our content:

Refer a friend & earn a £25 Amazon voucher

If you have been happy with the service, you have received and would like to recommend us to family and friends, you will receive a £25 Amazon voucher once an application is submitted.

There is no limit to how many friends and family you can refer!  


Your Link

Other services

We can help any of your family or friends with the following:

Your Rights


Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.

UK Moneyman Ltd

If you have a complaint about your mortgage adviser or the service you received, please contact us below.

Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)

If your complaint cannot be resolved straightaway we will:

Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.

The Financial Ombudsman Service

If you’re dissatisfied with our response from UK Moneyman, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.

The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.

In addition, the FOS might not be able to consider your complaint if:

What you’re complaining about happened more than six years ago, and You’re complaining more than three years after you realised (or should have realised) that there was a problem.

If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.

Further information on the services provided by the Financial Ombudsman Service can be found on their website: or alternatively,

Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123

Privacy Policy

As the controller of your data, UK Moneyman Limited comply with and are registered under the Data Protection laws in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal information.

Why do we collect your personal information?

We collect personal information about you in order to:

  • Process your application for a mortgage or protection product;
  • To review your mortgage or protection product as part of an on-going client relationship with us as your broker;
  • To respond to complaints and case enquiries.

Your personal information is required to enter into any contract you may undertake with us as your broker for a mortgage or protection product, and for us to provide information on relevant products and services. Without this information, it would not be possible for us to provide these services.

The personal information we collect

Personal information collected include:

  • Your name
  • Your date of birth
  • Postal and email address
  • Telephone contact details
  • Employment details
  • Financial information (bank statements, income & expenditure details, debit card details, savings, debts such as loans and credit cards, other assets, and employer & pension benefits)
  • Special categories of personal data such as medical history for protection products
  • Other related information to support your application and confirm your identity (such as UK residency status, retirement age)

The majority of this personal information is collected by our mortgage advisors when completing our fact find for a mortgage or protection product, from our mortgage administrators as part of our internal compliance checks or from the enquiry form on our website.

How do we use your personal information?

As your broker, we use your personal information to discuss your personal circumstances with mortgage lenders and/or protection providers, in order to determine the most appropriate product for your needs.

The personal information you provide may be used by automated decision-making systems to check your eligibility for products and services. A lender may then undertake credit enquiries upon receipt of your mortgage application.

Your personal information may be shared with UK Moneyman Limited’s approved contractors or agents, in order to maintain the customer relationship by providing continuing advice as your broker and to inform you about relevant products and services.

Who we disclose personal information to

We disclose personal information to third parties such as lenders and protection product suppliers, but only to what is necessary to conclude the mortgage and/or protection contracts and the ongoing servicing of these contracts.

It may also be necessary to share your personal information with non-affiliated companies who perform support services on our behalf including those that provide professional, legal or accounting advice to UK Moneyman Limited.

These companies are required to ensure appropriate security measures are in place and maintain the confidentiality of your information, and to use your personal information only in the course of providing such services as specified by UK Moneyman Limited.

Finally, under limited circumstances, your personal information may be disclosed to third parties as permitted by, or to comply with, applicable laws and regulations, for instance, to meet our obligations to the Financial Conduct Authority (FCA) and when responding to subject access requests, proceedings of a court of law or similar legal process, to protect against fraud, and to otherwise cooperate with law enforcement or regulatory authorities.

The personal information you provide will not be passed to any third-party organisation for marketing purposes.

Personal information and marketing purposesYou will have the opportunity to indicate if you wish to receive communications from UK Moneyman Limited about relevant services and products, together with other marketing communications when you provide your personal information.

If you subsequently want UK Moneyman Limited to cease using your personal information for these purposes, please contact our Compliance team at


(a) What cookies UK Moneyman Limited use and why

Cookies are small text files, which often include a unique identifier that is sent by a web server to your computer, mobile phone or any other internet enabled device (“device”) when you visit a website. Cookies are widely used in order to make websites work efficiently and help provide us with business and marketing information to enable us to make informed decisions on the development of our websites.

We use three main types of cookies:

‘Performance’ cookies

These help us see how you use our website e.g. which pages you visit. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve the performance of our website, understand what interests our users and measure how effective our advertising is.

We use performance cookies to:

  • analyse the performance of our website
  • help us improve the website by measuring any errors that occur
  • see how effective our adverts are (this isn’t shared with 3rd parties).

Sometimes cookies are managed for us by third parties, but we don’t allow the third party to use the cookies for any purpose other than those listed above.
By using our site you accept the use of ‘Performance’ cookies.

‘Identification’ cookies

These are used to help us customise website content based upon your selections.

We use identification cookies to:

remember choices you have made such as identifying yourself as an IFA or Adviser
show you when you’re logged in to the website.
target you with adverts on other websites

You can control whether or not these cookies are used, but preventing them may mean you are unable to access certain features or services. Preventing these cookies may stop us remembering that you didn’t want a specific feature or service.

By using our site you accept the use of ‘Identification’ cookies.

‘Targeting’ cookies

These are used to send you relevant information and see which content you use.

We use targeting cookies to:

  • send you customised news content via email
  • track which content you use.
  • target you with adverts on other websites

By using our site you accept the use of ‘Targeting’ cookies.

(b) Third party cookies

There are a number of third parties which provide UK Moneyman Limited with content and functionality on our website, some of these providers will use cookies to ensure the particular areas of the site work.

The site also has Social Interaction links (such as Facebook or Twitter). UK Moneyman Limited does not control any cookies that may be sent when using these external websites. For more information on these, it is advised to check their cookie policies.

(c) How to withdraw consent to, control and/or delete cookies

It is possible to remove cookies or block them from recording this information. This is generally found in the Options menu then Privacy section of your particular browser. Each browser is slightly different and constantly updating. For more information consult the Help menu of your browser.

This information has been provided to show our commitment to legislation regarding cookie awareness so that you can understand what cookies we use and why we use them. This ensures transparency in the data collected from you.

Further information

Cookie Directive

Information about cookies

Internet Advertising Bureau
A guide to behavioural advertising and online privacy

International Chamber of Commerce United Kingdom
Information on the ICC (UK) cookie guide

Learn about our cookie policy here.

How long is your personal information retained?

We will retain your personal information in accordance with applicable laws and while a client relationship is in place. The Financial Conduct Authority (FCA) requires data to be kept for 6 years from the date of full application.

Accessing your personal information

You have the right to access your personal information to check whether it is accurate and up-to-date. You also have the right to receive a copy of your personal information we process.
Changes to our Privacy Notice

We keep our Privacy Notice under regular review and we will place any updates on this web page. This Privacy Notice was last updated on 04/08/2021.


If you have any questions or complaints relating to how we use your personal information, or if you wish to exercise any of your rights regarding your personal information, please contact or write to us at UK Moneyman Limited, 410 Wincolmlee, Hull, HU2 0QL.

We will respond to you as soon as is possible. The length of time will depend on the type and complexity of the request, but you will receive a response no later than one month from the initial request.

What if I am still not satisfied?

If you are not satisfied with how UK Moneyman Limited has responded to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for data protection in the United Kingdom.

UK Moneyman Limited is Registered in England, No. 6789312
Registered Address: 10 Consort Court, Hull, HU9 1PU.

Authorised and Regulated by the Financial Conduct Authority.

We are entered on the Financial Services Register No. 627742 at

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